My Internet is not working. What do I do? - HCTC

First, check the status of your modem and router. Start with your modem first to see if its power LED is lit. If you are not getting power to your modem and router, check the power source and make sure it is turned on. If you have a power strip, turn it off and on to reset it. Also, check your Link or Online LED and any activity LEDs. If there is no power or LED activity, turn the modem and router off and wait several minutes before restarting. Next, power the modem back on first and wait until it comes back online before powering the router back on. If your router’s power LED is lit, check the Internet or WAN indicator. On most routers, this should be green and may be flashing. If your router doesn’t have status indicators, look to see if the Ethernet port lights are flashing. If there is no activity, turn the router off. Unplug and reconnect each cable, making sure each cable is seated correctly in the appropriate port. Wait a few minutes before rebooting the router. If this doesn’t correct your issue, contact our tech support department at 888.638.4282.